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Shipping and returns

We aim to fulfil your order within the next business day (Mon-Fri, not including public holidays).

Tracking details will be confirmed and sent via email once your order has been shipped.

SHIPPING OPTIONS

ECO-DOMESTIC POST

Free on orders over $500. Excludes baskets.

A flat rate of $10 for orders under $500. Excludes baskets.

Orders are expected to be delivered within 2-5 business days once shipped. 

EXPRESS-DOMESTIC POST

A flat rate of $15 on all orders.

Orders are expected to be delivered 1-2 business days once shipped. 

INTERNATIONAL POST

Delivery will incur a flat rate of:

New Zealand, US, Canada, Europe, Singapore & Hong Kong - AUD $40

Other Countries/zones- AUD $50

Orders are expected to be  delivered within 5-10 days.

Duties & taxes are not payable by Ilio Nema. Please check with your customs authorities prior to your purchase to be clear on any duties & taxes you might incur. Duties & taxes differ for each country.

Delivery times are estimate only. Ilio Nema is not responsible for any additional delivery time or delays incurred.

BASKETS 

Domestic shipping only on baskets. 

A flat rate of $20 for all basket orders.  

 

DELAYS DUE TO CHRISTMAS

Based on advice from our shipping partners please allow additional time for your order to arrive to you once dispatched. Whilst they are doing their best to get your parcels to you in a timely manner there may be delays due to the increase in packages. If you require delivery before Christmas please make sure you order before December 15th. To be safe opt for express shipping.

 

RETURNS 

Ilio Nema will accept returns and exchanges on full priced items.

Returns or exchanges are accepted on purchases within 14 days from delivery date. Returns outside this period will not be accepted.

Items must not be worn, altered, damaged or washed. All items must have swing tags attached.

Returns and exchanges must include all original packaging, including cloth dust bags. These must be in original conditions as these are considered part of the item. Shipping costs are non-refundable.

To ensure you are eligible for a return, we recommend the following:

1. Be careful of makeup rubbing off on garments.

2. Be careful with jewellery catching on garments.

3. Handle with care, the handmade nature of the fabrics can create seam slippage.

 

Ilio Nema will not accept returns on baskets, as they are fragile and may be damaged in the process if not packed properly.

You will be responsible for paying for your own shipping costs for returning your item. 

Ilio Nema is not responsible for any returns lost in transit – it is recommended you include tracking and insurance for your protection.

 

HOW TO MAKE A RETURN

Please email us at info@ilionema.com 

 

REFUNDS & CREDIT NOTES

Ilio Nema is happy to process refunds and credit notes on full priced items within 14 days.

All sale items purchased online cannot be returned for a refund unless faulty, in accordance with Australian Law. Credit notes can be offered where applicable.

Purchases made with a credit note cannot be refunded. A new credit note will be gladly offered.

Please allow up to 5 business days for refunds to be processed once the return has been received.