We aim to fulfil your order within two business days (Mon-Fri, not including public holidays).
Tracking details will be confirmed and sent via email once your order has been shipped.
AUSTRALIAN SHIPPING
Eco-Domestic Post
Free on orders over $500. Excludes baskets.
A flat rate of $10 for orders under $500, with the exception of baskets which ship at a flat rate of $20.
Orders are expected to be delivered within 2-5 business days once shipped.
Express Domestic Post
A flat rate of $15 on all orders. Excludes baskets.
Orders are expected to be delivered 1-2 business days once shipped.
Local Delivery
Ceramics are local delivery only to select suburbs within Sydney. Please email info@ilionema.com for delivery/shipping enquiries outside of these areas.
INTERNATIONAL SHIPPING
EXPRESS (DHL)
New Zealand - AUD$30
Singapore & Hong Kong - AUD$40
US, Canada, Europe - AUD$40
Other Countries/zones- AUD$50
Orders are expected to be delivered within 4-10 days.
STANDARD (AUSTRALIA POST)
New Zealand - AUD$20
Singapore & Hong Kong - AUD$30
US, Canada, Europe - AUD$30
Other Countries/zones - AUD$40
Orders are expected to be delivered within 5-20 days.
Duties & taxes
Duties & taxes are not payable by ILIO NEMA. Please check with your customs authorities prior to your purchase to be clear on any duties & taxes you might incur. Duties & taxes differ for each country.
Delivery times are estimate only. ILIO NEMA is not responsible for any additional delivery time or delays incurred.
RETURNS
Returns Policy
ILIO NEMA will accept returns and exchanges on full priced items.
Returns or exchanges are accepted on purchases within 14 days from delivery date. Returns outside this period will not be accepted.
Items must not be worn, altered, damaged or washed. All items must have swing tags attached. Returns and exchanges must include all original packaging, including dust bags. These must be in original conditions as these are considered part of the item. Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
ILIO NEMA will not accept returns on baskets, as they are fragile and may be damaged in the process if not packed properly.
ILIO NEMA is not responsible for any returns lost in transit – it is recommended you include tracking and insurance for your protection.
All sale items purchased online cannot be returned for a refund unless faulty, in accordance with Australian Law.
Purchases made with a credit note cannot be refunded. A new credit note will be gladly offered.
Please allow up to 5 business days for refunds to be processed once the return has been received.
Request A Return
Please email us atinfo@ilionema.com. Please wait for our reply with instructions before posting your item back to us.
To ensure you are eligible for a return, we recommend the following:
1. Be careful of makeup rubbing off on garments.
2. Be careful with jewellery catching on garments.
3. Handle with care, the handmade nature of the fabrics can create seam slippage.
