Refund policy

RETURNS 

Ilio Nema will accept returns and exchanges on full priced items.

Returns or exchanges are accepted on purchases within 14 days from delivery date. Returns outside this period will not be accepted.

Items must not be worn, altered, damaged or washed. All items must have swing tags attached.

Returns and exchanges must include all original packaging, including cloth dust bags. These must be in original conditions as these are considered part of the item.

To ensure you are eligible for a return, we recommend the following:

1. Be careful of makeup rubbing off on garments.

2. Be careful with jewellery catching on garments.

3. Handle with care, the handmade nature of the fabrics can create seam slippage.

 

Ilio Nema will not accept returns on baskets, as they are fragile and may be damaged in the process if not packed properly.

All returns will include a re-delivery shipping cost.